stevotrash wrote:has anoyone made a phone call to a customer service line and the call has been answered by an indian call centre operation?
I have,
'location please'
'milton keynes'
'milky keys?'
'noooooooo, mil-ton key-nes.'
If such companies are going to totally sacrifice customer service to save a few quid they might as well replace their entire international staff with chimps armed with copies of the yellow pages.
I was doing some mystery shopper calls the other day to retailers and deodorant manufacturers (not Unilever, as that's who I'm working for) to see what they're saying about the latest bullsh*t cancer scare, of Parabens causing breast cancer. The level of customer service was absolutely shocking.
Asda responded thus (she sounded from Yorkshire):
'Hello I'm calling about the recent cancer scares in the paper...'
(interrupting) 'The salmon one?'
'No'
'Oh, the chilli one?'
'No, its an ingredient in cosmetics products, I can't remember the name'
'Oh, I haven't heard of that one, I'll have to speak to a buyer, they're not in till Monday.'
Waitrose had no opinion but proceeded to read out an out of date statement of ours...
However, if you ever have a grievance with a Unilever product (not that there are many that are worth complaining about in my most humblest of opinions) I do have to say I think we're pretty good. Definitely compared to our rivals.
stevotrash wrote:the number 118 is great because they have call centres in wales, plymouth and india. There is therefore a 1/3 chance of speaking to:
ruth madoc
wurzel gumidge
punjabi mc
you can be sure however that no matter who picks up the call, they'll * up your request royally.
My mum rang them the other day and when they answered she said 'you don't sound Indian' to which the operator replied 'that's because I'm in Cardiff.'
chrismoyles.net
